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Random Thoughts: Some updates
Today some topics we have written about before where something new and/or interesting came up. Here goes. On health insurance vs. nutrition advice: I finally got around to reading the study by Credit...
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The Risks of Digital Interconnectedness
I hope all readers had a quiet Xmas, Hanukkah, Saturnalia, Presentmas or whatever else you happened to be celebrating. This year, I started out wanting to write the usual overview post, but quickly...
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Is the Personality of Insurance Changing?
One of my favourite anecdotes on the culture or personality of insurance in general and insurance executives specifically is from when I was invited to talk to a group of students about digital...
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Random Thoughts: The Blockchain
For those who are not sure what a blockchain is: simply put, it is a distributed electronic ledger based on cryptographic principles. While is was developed as the ledger for the cryptocurrency...
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Doctors, Insurers and Trust
Via InsuranceThoughtLeadership.com, I ran across an interesting article on “Why Doctors Don’t Trust Insurers”. According to a (U.S.) survey by ReviveHealth Payor Trust Index, no insurer scored higher...
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Random Thoughts: Things to Read by IBV
For our Random Thoughts post today, I thought I’d summarize interesting reads my colleagues at IBV published over the last year (and some of mine, too ). Let’s start cross-industry: About a year ago,...
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Innovating Insurance
A few weeks ago, I mentioned an upcoming IBM Institute for Business Value study, and now it is available: “Innovating insurance: Lessons from the world’s leading innovators”. Insurance has...
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Sneak Peek: Cyberrisk and Cyberinsurance
The release of our upcoming study on the risks of digital interconnectedness, a.k.a. cyberrisks, is just 5 weeks away; time to give our readers a first peek at some of the data and/or conclusions. For...
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How to Create Industry-Leading Digital Customer Engagement
At Amplify 2016, I attended several insurance-focused sessions, including hosting an industry dinner. I came away from the conference with three key observations: Insurers are eager to use mobile to...
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Another Sneak Peek at Cyberrisk and -insurance
In two weeks, I will be at the IASA Annual Conference in San Antonio, Texas. I’ll be on Panel 674, talking about “True Customer Centricity” (and our 2015 study, “Capturing hearts, minds and market...
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Looking into the Crystal Ball
Are you interested in knowing the future? I certainly would – the more accurate, the better. (Next week’s winning lottery numbers, anyone?) Unfortunately, as the old Danish proverb goes, “Prediction is...
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Is data gold, or your kryptonite?
If you are an insurer, ask yourself this question: Are your customers sharing data with you? (If you aren’t you probably are customer of insurance, so just ask it the other way around.) Most likely,...
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Insurtechs – friend or foe of insurers?
How often have you heard the thought leaders claiming “this time it is different – this time, the insurance industry is REALLY being disrupted.” The latest chapter is the insurtech business – flexible,...
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Sneak peek: Is the industry ready for insurance platforms?
Next week, we will be releasing a new IBM Institute for Business Value study on the insurance industry. Titled “The platform-fueled future,” we surveyed 1,000 insurers across 35 countries on various...
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The platform-fueled insurance future
As announced in my preview post last week, the IBM Institute for Business Value has just released our main insurance study for 2018, titled “The platform fueled-future: New ways to differentiate in a...
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How can insurers stay relevant when insurance ceases to be mandatory?
Insurance and insurers have been around for millennia, with modern insurance starting in the U.K. more than 300 years ago. For much of this time, incumbent insurers have been protected from competition...
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